Support & Service

Discover comprehensive support and service options from FlashFish. Get assistance with your portable power products, access FAQs, and find all the help you need to ensure your FlashFish experience is seamless and satisfying.

* Refund Policy

Return & Refund Policy
  • If you purchased a  product from the FlashFish official store, you may request a return or refund.
  • If you purchased a FlashFish product from other suppliers and resellers, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.
30-day No Reason to Return

Within 30 days of your purchase, if you are unsatisfied with your purchase (including but not limited to “don’t want”, ”don’t meet your needs”, or “don’t like” ), you may return the purchased items and accessories complete, unused, and in their original packing. 

  • Before returning the product, please send a picture of the packaged product and shipping script to our customer service.
  • You will be responsible to pay for the return shipping costs.
  • Refund will be processed within 14 business days after the product is returned to FlashFish warehouse.

NOTE: For products that have been used, we reserve the right to refuse the return.

* Warranty Policy & After-Sales Service

Warranty Extension:
  • 1 YEAR + 1~2 YEAR  (New items from this site)
  • 1 YEAR  (Refurbished items / items from Third-party store)


1+1 YEAR


1+1 YEAR


1+1 YEAR


1+1 YEAR


1+1 YEAR

Replacement / Maintenance Exclusions

FlashFish’s warranty does NOT apply to:
  • Misused/abused/damaged by accident/damaged due to acts of nature. 
  • Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
  • Non-quality related issues
  • Items purchased from unauthorized resellers
  • Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
  • Not able to provide valid proof of purchase
How to claim warranty?

Feel free to contact our customer service team at

Warehouse ADD : 1550 S.Grove Ave.Ontario, CA 91761
Phone : +1(424) 440-4967

* Shipping Policy

Specifications for Different Regions
  • US: US socket (110V) from US warehouse by default.
Delivery Services
  • US: US socket (110V) from US warehouse by default.
  • Delivery will happen within 1-3 working days of dispatch, and usually 3-5 days (US) later you will receive your products. On the day of delivery we will write the tracking number on the order system and email letting you know that delivery will take place.
  • We are able to offer world class shipping options through our long term partnerships with UPS, DPD, FedEx, DHL and other leading global carriers. 
  • The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays. During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.